
50 ◾ Improving Business Process Performance
application of measures to manage the performance of the business unit. When
strategic and operational levels are not aligned, the organization suffers negative
consequences, such as:
e corporate strategy is unknown or not used in the development project goals.
Financial indicators are the driver of the corporate decision making.
Measurements are implemented without a clear purpose.
Measurements are not connected to each other.
A recent KPMG study of U.S and European business and government executives
revealed that one of the most common disappointments reported was the lack of
data integrity and the ina ...