Improving Business Process Performance

248  ◾  Appendix A: Business Activity Monitoring and Simulation

that draws data from a wide range of sources and then massages it so that only truly

significant data reach the administrator. On the other hand, the BAM system can’t

spend too long in massaging the data, or it will be out of date, like the BI systems

that provide trend data to strategists, and are only useful for future planning. A

good BAM system should provide the administrator with enough information to

enable good decisions, and it should provide the information in something close

to real time so that decisions, when needed, can be taken in time to actually affect

the ongoing performance of the process flow.

Any effective BAM system requires a collection of modules (Figure A.3 ...