Skip to Main Content
Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
70 ◾  Improving Business Process Performance
of outputs. Outputs lead to outcomes, but the relationship is less direct than inputs
to outputs. Outcomes lead to impacts, but the relationship is often negligible, if
existent, and difficult to determine. An ideal flow occurs when a relationship exists
between inputs and impacts.
In most cases, the balanced scorecard is broken down into four perspectives:
Financial: e strategy for growth, profitability, and risk from the share-
holder perspective.
Customer: e strategy for creating value and differentiation from the cus-
tomer perspective.
Internal business: e strategic priorities for various business processes that cre-
ate customer and shareholder satisfaction.
Learning and growth: e priorities ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Streamlined Process Improvement

Streamlined Process Improvement

H. James Harrington

Publisher Resources

ISBN: 9781420072501