April 2016
Intermediate to advanced
345 pages
10h 30m
English
Content preview from Improving Business Process Performance
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176 ◾ Improving Business Process Performance
Types of Metrics: Which One Should I Use?
Depending upon the requirements of the organization, the metrics can be distin-
guished as:
1. Software Metrics: It is a measure of property of software, its component or
its specification. It is the mathematical number showing relationship between
different variables. ese are used to quantify the software, software develop-
ment resource or software development process.
2. Performance Metrics: It is a measure of the performance of the organiza-
tion. ese metrics are used for assessing the status of the project by measur-
ing the six criteria which are time, cost, scope, quality and actions. ese are
established by developing critical processes on the ba
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