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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
17
Chapter 2
The Change
More than any other time in history, mankind faces a crossroads. One
path leads to despair and utter hopelessness. e other, to total extinc-
tion. Let us pray we have the wisdom to choose correctly.
—Woody Allen
Side Effects (1980)
e future is moving so quickly that you can’t anticipate it … We have
to put tremendous emphasis on quick response instead of planning.
—Steve Kerr
Chief Learning Officer of General Electric
(Laufer, 2009)
Change
A theory of change is a description of how and why a set of activi-
ties—be they part of a highly focused program or a comprehensive
initiative—are expected to lead to early, intermediate, a
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Publisher Resources

ISBN: 9781420072501