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Chapter 4
Impact Framework
Alice laughed. “ere’s no use trying,” she said: “one can’t believe
impossible things.”
“I daresay you haven’t much practice,” said the Queen. “When I
was your age, I always did it for half-an-hour a day. Why, sometimes
I’ve believed as many as six impossible things before breakfast.”
—Lewis Carroll, rough the Looking Glass
IMPACT Model
Lessons Learned
e assumption for organizational improvement was that organizations will set a
focus on business reengineering, and on development of information systems that
directly support company strategy, and management will be able to assume control
and use it to their c ...