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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
Business Process Management ◾  191
Breakthrough Innovation (Hoshin) Cycle
When Cp ≤ 4/3, an unstable process is indicated and a major innovative change,
or hoshin, is suggested. A hoshin could also be considered even when a process is
stable. For a business firm to maintain its competitive edge or increase revenue, it
may be necessary to initiate a hoshin cycle for a process that is already at a high
sigma level of quality. Figure 8.7 depicts the information flow within the model
when a jump in productivity or level of performance is desired.
PDCA Quality Cycles
In this view of quality improvement cycles, the upper and lower PDCA cycles of
Figu
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Publisher Resources

ISBN: 9781420072501