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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
Business: The Value Planning Domain ◾  95
When gathering and analyzing problem data, airmen should be guided by
five questions:
1. Does the problem require more analysis, or does leadership have enough
information to execute a solution?
2. If more information is needed:
N What measures are available today?
N Do these measures align with the customer-driven key performance indi-
cators (KPIs)?
N Is there a gap between the data available and the data required? at is, does
the data needed not exist today, thus requiring a new measurement system?
3. What is the gap between current performance and the customer’s requirements?
4. Does the data point to any specific areas of root cause?
5. Does the data indicate a bottleneck/constra
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Publisher Resources

ISBN: 9781420072501