The Change ◾ 27
that they need to make decisions. Furthermore, businesses realized that from an
information point of view, the solution to productive organizations is not how
much information can be automated. e solution is what information is necessary
to support the functional processes that make up the business, thus allowing for
efficient operations. While organizations were drowning in automated information,
they were starving for the appropriate information, which was needed to perform
essential business operations. Automation of unnecessary information inhibits pro-
ductivity. However, automation of the appropriate information, which supports
business processes, can be a productivity multiplier.
Twenty years ago it seemed to be ...