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Chapter 7
Value Sustainment Domain
Nullius in verba—“Take nobody’s word for it; see for yourself”
Value Transformation Domain
In order to stay balanced on an S-curve, we have to measure and manage both strategy
and operational performance (Figure 7.1). e scorecards and dashboard are the tools
for meaningful decision making about effectiveness and efficiency of performing pro-
cesses. Developing meaningful tools such as dashboards and scorecards for decision
making is a very challenging task. It is challenging because it deals with the issues of
information availablility, information perception, and information uncertainty.
In many cases we are uncer ...