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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
161
Chapter 7
Value Sustainment Domain
Nullius in verba—“Take nobody’s word for it; see for yourself”
Value Transformation Domain
In order to stay balanced on an S-curve, we have to measure and manage both strategy
and operational performance (Figure 7.1). e scorecards and dashboard are the tools
for meaningful decision making about effectiveness and efficiency of performing pro-
cesses. Developing meaningful tools such as dashboards and scorecards for decision
making is a very challenging task. It is challenging because it deals with the issues of
information availablility, information perception, and information uncertainty.
In many cases we are uncer ...
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Publisher Resources

ISBN: 9781420072501