April 2016
Intermediate to advanced
345 pages
10h 30m
English
Content preview from Improving Business Process Performance
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100 ◾ Improving Business Process Performance
Table5.1 (continued) Table Information Wastes
Types of
Information Waste Examples Causes
Overproduction
Producing,
distributing more
information than
needed
Unnecessary detail
and accuracy
Tendency to overdesign
More detail than necessary in
early design
Pushing, not pulling
data, information
Uncontrolled process
Overdissemination Poor understanding of each
participant’s needs
Send information to everyone
rather than to meet specific needs
Transportation
Unnecessary
movement of
information
between people,
organizations, or
systems
Information
handled by
multiple people
before arriving at
user
Lack of direct ...
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