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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
274 ◾  Appendix B
Table B.1  2004 Targets (Overall)
Strategic Objectives
Strategic Measures Strategic Measures
Core Outcomes
(Lagging) 2004 Targets
Performance Drivers
(Leading) 2004 Targets
Financial Revenue mix
Revenue $20,761,262
F1—Improve revenue Revenue vs. plan % New $12,448,044
F2—Broaden revenue mix Profit margin 15.00% Used $5,676,048
F3—Reduce cost structure Inventory (time on
hand 30/60/90)
45–60 days new F&I $552,900
Total expenses as % of
total gross profit
30–45 days used Service labor $996,968
78–84% Service parts $887,302
Parts $200,000
Average profit/vehicle
(new:Nissan CSI scores)
$1,715:$2,600
Customer Perspective
C1—Increase customer
satisfaction ...
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Publisher Resources

ISBN: 9781420072501