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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
Business: The Value Planning Domain ◾  105
metrics enables an assessment of the validity of the conclusions that were drawn.
Finally, because the software development personnel helped define the rationale
for data collection, and know that the data will be used for their own purposes,
they offer less resistance against a measurement program than they would if they
feared the data might be used against them. To yield these advantages, GQM-
based measurement programs should be planned and performed according to the
following principles:
1. e analysis task to be performed must be specified precisely and explicitly
using a detailed measurement goal.
2. Metrics must be derived in a top-down fashion based on goals and questions.
A structure of goal ...
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Publisher Resources

ISBN: 9781420072501