206 ◾ Improving Business Process Performance
consistently, Impacts are studied. e Dashboard or the Scorecard illustrates and
summarizes how successful the initiative has been. e complete cycle acts as a
“Feedback Loop”. e performance is assessed and changes are made on a continu-
ous basis. e indicators also help to devise a mechanism to measure the perfor-
mance. Consistent measures are used to analyze the performance and in case when
the environmental conditions change, changes can be made to the measures. e
details are given in the next section of this component.
Techniques and Components of Process Improvement
ere are various techniques to identify the critical processes of the organization.
e techniques can be used in combination ...