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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
Appendix B ◾  279
I3—Minimize operational
problems
Close ratio per
salesman
30% No. service walkthrough 100% (of customers
who demo drive)
I4—Deliver responsive
service
% repeat customers >75% Vehicle delivery
checklists:
new and used
100%
Accessories upsale $ (as
part of vehicle gross $)
$200/vehicle
Turnover to F&I business 100%
Learning
L1—Develop strategic
skills
Revenue per
employee
Strategic job coverage
ratio
100%
L2—Provide strategic
information
Average sales per
salesman
86 new
100 used Strategic information
availability ratio
>90%
L3—Align personal goals Employee satisfaction
280 ◾  Appendix B
Table B.3  2004 Targets (Service)
Strategic Objectives
Strategic ...
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Publisher Resources

ISBN: 9781420072501