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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
110 ◾  Improving Business Process Performance
involved in the metric identification step as well as the question step. Direct involve-
ment of these stakeholders minimizes ambiguities and false assumptions and contrib-
utes to the overall consistency and completeness of the metrics identification.
In this context, the term metric is loosely defined; it can mean a base measure, a
derived measure, a composite or aggregate of measures, or what some would call an
indicator. e level of definition depends on the scope of the goal and the environ-
ment of the GQM implementation. Further details are provided later in the section
describing GQM implementat ...
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Publisher Resources

ISBN: 9781420072501