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Chapter 9
Tools of Probletunity
Determine where the probletunity lies, and then build a proactive approach to solv-
ing the problem or taking advantage of the opportunity:
Tools of Probletunity
Fishbone
SWOT, etc.
SIPOC
Pareto
Lean
Value Analysis
A value stream is all of the actions (both value added and non-value added) cur-
rently required to deliver a product or a service. It is the work activity and informa-
tion flow occurring as raw material or information becomes a product/service that
is delivered to a customer. It is the flow of paper and information from its origin
or initial request, to the desired service or action, to its final delivery to t ...