
90 ◾ Improving Business Process Performance
We must define the workflow, then look at how the workflow is managed using vari-
ous forms of information and communication. For the purposes of this chapter, we
will focus only on the workflow, and just briefly cover information flow (Figure 5.11).
Each process, i.e., a key process from your workplace project, is linked together to
form the total value stream of a given product or service. Value stream mapping can be
thought of as being done at the key process level. By thinking about linking the key pro-
cesses together, you will be interested in the performance from the key process level.
Always start ...