Appendix A: Business Activity Monitoring and Simulation ◾ 263
the treatment cycle time to go above three hours. is is due to patients getting in
the rooms without enough resources to treat them, and hence waiting in the room
for additional time (treatment time is counted from the time the patient gets to a
room until the time he or she leaves the treatment room). e simulations quickly
uncovered these types of problems and allowed the hospital to play additional what
if games to find the right balance of resources and costs to make optimal use of the
new treatment facilities and resources. e objective of all this is being able to avoid
embarrassing impacts to treatment of patients (for this particular hospital, cycle
time is one of its ...