
124 ◾ Improving Business Process Performance
Broad participation in the development of goals—consensus from above and
buy-in at the execution level (Figure 6.4).
Should drive higher levels of performance and close a critical performance gap.
Strategy can be described as a series of cause-and-effect relationships. It povides a
“line of sight” from strategic to operational activities, working on the “right” things.
-
Figure 6.3 Connecting strategy map and measurements.
Mission, Vision
(Goals and
Objectives)
Environmental
Scanning
Strategy Formulation and
Implementation
Evaluation
Control
Figure 6.4 Strategy development.