
144 ◾ Improving Business Process Performance
that makes them usable. Without the detail, the measures are simply good ideas on
a page.
ere are six main categories of detail behind any measure:
1. e definition of a measure gives a detailed description or formula.
2. e unit of measure conveys the mathematical format in which the quanti-
fied measurement should be presented.
3. Data requirements specify the precise data elements that comprise the measure.
4. e sources of data indicate where the data requirements can be found.
5. Frequency displays the period of reporting for the measure.
6. e owner of the measure identifies a specific ind ...