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Appendix C:
Development and
Implementation
of Human Capital
Measures and
Dashboards:
Lessons Learned
e below reflect lessons learned by a program manager of business and technology
solutions development at a large financial institution in the Northeast.
◾ Sponsorship
− Creating a dashboard is a significant investment of time and money, and
sponsorship should be clearly identified and committed to this endeavor.
− If sponsorship is not clear and this project is in conflict with other pri-
orities in the company, it should be postponed until full and consistent
support can be ensured.
− e opportunity to lose time and momentum with vendors and