Improving Business Process Performance

Value Management Domain  ◾  139

goals for employee development, such as participation in the leadership develop-

ment program. Employee participation (outputs) in the leadership development

program should lead to the desired outcome of employee’s assuming more active

leadership roles.

Where possible, you should follow a top-down methodology—start at the high-

est strategic level and work your way down, aligning and connecting objectives from

the abstract level (mission/vision) down to the execution level (action plans/tasks).

is top-down process binds all parts of the organization together, ensuring suc-

cessful execution of what’s important (strategy). Here is a basic example:

Mission ⇒ To corporately manage public facilities

Goal ⇒ Sound ma ...