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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
Business Process Management ◾  201
From the internal processes prospective: “What must we excel at?”
From the improvement perspective: “How do we continue to improve and cre-
ate value?”
erefore, if the management of the organization wants to minimize the num-
ber of problems it is constantly facing, it has to change its focus and learn how to
“manage for results and by the process.” e effect of change will give the organiza-
tion a sense of control. If the process manages the organization, the organization
can achieve continuous improvement, which, in addition, will be measurable.
e process-focused approach means that attention is concentrated on the pro-
cess, rather than the product. For example, you would be able to identify (using
planned ...
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Publisher Resources

ISBN: 9781420072501