Business Process Management ◾ 201
From the internal processes prospective: “What must we excel at?”
From the improvement perspective: “How do we continue to improve and cre-
ate value?”
erefore, if the management of the organization wants to minimize the num-
ber of problems it is constantly facing, it has to change its focus and learn how to
“manage for results and by the process.” e effect of change will give the organiza-
tion a sense of control. If the process manages the organization, the organization
can achieve continuous improvement, which, in addition, will be measurable.
e process-focused approach means that attention is concentrated on the pro-
cess, rather than the product. For example, you would be able to identify (using
planned ...