April 2016
Intermediate to advanced
345 pages
10h 30m
English
Content preview from Improving Business Process Performance
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Tools of Probletunity ◾ 221
e preferred order of the steps is:
1. Identify the outputs of this overall process.
2. Identify the customers who will receive the outputs of the process.
3. Identify customers’ preliminary requirements.
4. Identify the inputs required for the process.
5. Identify suppliers of the required inputs that are necessary for the process
to function.
6. Identify the preliminary requirements of the inputs for the process to func-
tion properly.
Pareto
In order to focus on significant problems, you can rank the importance in descend-
ing order of occurrence. is is typically done using the Pareto chart (Figure 9.9).
In ...
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