January 2012
Intermediate to advanced
584 pages
11h 56m
Chinese
Content preview from 操作介面設計模式 第二版
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第一章
使用者研究基本入門
想要獲得前述的資訊，透過經驗而發覺，是唯一的好方法。要開始一項設計，你需
要描繪使用者類型的特徵（包括剛剛提到的軟性因素）。最好的方法是走出去見見
他們。
每個使用者群體都是獨一無二的，這是一定的。比方說，新手機應用程式的目標群
眾，一定會和科學用途軟體的目標群眾有相當大的差異。即使有人同時使用新手機
程式和科學軟體，他對於兩者的期盼也會不同 — 身為研究人員，他寧願科學用途
的軟體功能強大，卻不在乎使用者介面是否美觀；但是同一個人如果覺得新手機程
式的使用者介面太難用，他可能過幾天就停用了。
每位使用者也都是獨一無二的。某甲覺得困難的事，某乙卻可能覺得輕而易舉。訣
竅就在於釐清使用者的
一般狀況
，這意味著，要從足夠的個別使用者中學習，將一
些怪癖從共通的行為模式中剔除。
特別是，你會想知道：
•
他們使用你的軟體或網站想達成的目標
•
要達到這樣的目標，他們需要進行哪些特定任務
•
他們用哪些語文和字彙描述他們正在做的事
•
他們使用軟體的技巧是否與你所設計的方式相近
•
他們對於你的設計抱著怎樣的態度，以及不同的設計又會如何影響他們的態度
我無法告訴各位，你的目標使用者會是什麼樣子。你必須自己去發現他們用軟體或
網站做哪些事，以及這些事如何適用在更廣大的使用者生活情境中。儘管困難，但
你必須試著描述潛在的使用者，描述他們究竟是如何以及為何使用你的軟體。你可
能會取得數個不同的答案，代表每個使用者族群的答案都不一樣；沒關係的。你可
能很想兩手一攤，隨口說：『我怎麼知道使用者是誰？
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.