Leaders are listeners. The best leaders listen twice as much as they talk. They have a very high question-to-talk ratio. They ask a lot of questions of their staff and give them an opportunity to express themselves openly and honestly on a regular basis.
You can tell the quality of the relationship between the manager and employees by how freely employees express their ideas and opinions to the manager without fear of being criticized or ignored.
In the annual studies of GreatPlacetoWork.com, one of the most important characteristics of the best companies is that they have high levels of trust. Trust means, “I can speak my opinions freely to my managers without fear of being criticized or losing my job.”