By initiating the zero defects concept, you set a standard of 100 percent quality. This means no mistakes and no defects. You want to make a big deal out of the quality work of each individual. Acknowledge, reward, recognize, and reinforce quality whenever you see it.
It is said that people tend to perform at their best under the most demanding of bosses. The boss sets the tone for the whole organization. That’s why the boss’s attitude toward quality and excellence will set the standard for everyone else.