Staff Members Only
Quality teams are assembled by management but consist only of staff members. Each team is composed of peers who select their own leader for the group. The job of the team members is to get together once a week on company time to talk about ways that they can improve the quality of their work and the way the business operates in their area of responsibility.
Quality teams should be encouraged to meet during regular work hours to address specific questions and problems that require concrete, practical answers. Quality teams should also meet interdepartmentally to brainstorm for ideas on how to improve product quality, order handling and processing, inventory handling, and other areas that affect customers and company reputation. ...
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