April 2013
Intermediate to advanced
112 pages
2h 45m
English
1. Make it a habit to treat your individual staff members as though they are valuable, important, intelligent, and competent. Look for every opportunity to build their self-esteem and self-confidence in every interaction with them.
2. Tell your staff members continually how good they are, and how impressed you are with the quality of their work. When you confidently expect people to perform at high levels, they will seldom disappoint you.
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