PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition
by Anne Bogardus
3.6. HR Metrics: Measuring Results
Chapter 2 includes a discussion of two of the best measures of HR results: return on investment (ROI) and cost-benefit analysis (CBA). Other useful metrics for the Strategic Management functional area of the BOK include the following:
Business impact measures
The business impact of HR plans created to support an organization's strategic plans and goals can be difficult to measure because it is difficult to isolate the effect of the HR support from the other factors. However, it is easier to measure whether HR achieved its specific goals; for example, if the marketing department staffing plan was to hire three marketing analysts and three were hired, HR met its target for that objective. The impact of HR initiatives ...
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