PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition
by Anne Bogardus
2.11. Human Relations Concepts
The concept of human relations covers a broad spectrum of ideas that concentrate on the importance of the human element at work, including interpersonal characteristics and organizational behavior.
This approach to workplace relationships, introduced in the 1920s, challenged traditional assumptions that people work only for economic reasons and that monetary incentives provided sufficient motivation for increased productivity. Human relations theories recognized that businesses are social as well as economic systems and looked at the impact of formal (management) and informal (work group) social connections in the workplace and the impact these connections have on work processes. For the first time, there was recognition ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access