March 2009
Intermediate to advanced
669 pages
20h 19m
English
book
PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition
by Anne Bogardus
Content preview from PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition
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5.8. Metrics: Measuring Results
The most important measure for human resource development is how (or whether) an intervention affected business results. For example, if a training program was implemented to improve call center response times, did that occur? If so, was the result immediate, or did improvement occur more slowly as CSRs gained confidence from experience implementing the training?
Business impact measures
Metrics that validate the impact of training programs on results are the ones that provide useful information to management. Depending on the situation, some of these metrics may be appropriate:
Production measures
Metrics that provide measures taken prior to training and several months after training takes place demonstrate ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.