March 2009
Intermediate to advanced
669 pages
20h 19m
English
book
PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition
by Anne Bogardus
Content preview from PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition
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7.7. Metrics: Measuring Results
The ultimate measure of success in employee relations is the satisfaction level of employees. Although "satisfaction" as a concept is difficult to measure, the results achieved by satisfied employees (longevity, customer satisfaction, absenteeism, for example) are quantifiable and measurable.
Business impact measures
Two indicators of employee satisfaction that can be measured are absenteeism and turnover. Excessive, unplanned absences can be an indication of employee stress, dissatisfaction with job requirements, supervisory conflicts, and a feeling of being undervalued by the employer. Measuring absence rates over time can provide feedback on the success of ER programs, as well as provide indicators of supervisory ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.