The Practice of Professional Consulting

INDEX

A

Accenture

Accountability: customer satisfaction regarding consultant; team members’ and mutual

AchieveGlobal

ACRES active listening techniques

Active listening: ACRES techniques for; description of; needs assessment conducted with

Active–Passive versus Feelings–Concepts

Administrative procedures: professionalism of accomplishing; tasks related to

Administrative systems

Airline industry

Aligning and mobilizing competencies

Aligning role of consulting: competencies related to; overview of the

America West

American Bar Association

American Enterprise Institute

American Express

American Institute of Certified Public Accountants

Analytical thinking style

Anderson Consulting

Andragogy (adult learning)

ANTS (automatic negative thinking syndrome) ...