The Practice of Professional Consulting

Stage Four Competencies: Implementing and Deploying

Table 9.1 shows the three competencies and twelve behavioral practices associated with the implementing stage in the consulting cycle. This stage involves a number of important tasks, including two different but related opportunities to give advice. The first, when solutions are deployed by the client (not by the consultant), is advising the client on how to implement such solutions in their organization and can be a worthwhile way to add value. Second, consultants must search for the right moment at the end of an engagement to advise the client on additional issues or problems that need solving. Assuming the project has been successful, such advice is often given after measuring customer satisfaction, ...