The Practice of Professional Consulting

Conclusion

The competencies in stage four include testing solutions before imple­mentation, refining them during deployment, and post-implementation administrative functions such as documentation, billing, assessing customer satisfaction, and discussing new business opportunities. In addition to this work, at this point in the cycle consultants can provide three basic types of services as part of their original proposal:

• Presenting recommendations
• Providing advice on managing change
• Conducting skills transfer workshops

In this chapter we avoided discussing the largely technical aspects of implementing particular solutions and administrative functions, in favor of focusing on two areas often underdeveloped in many consulting firms: managing change ...