October 2012
Beginner
320 pages
8h 22m
English
Content preview from The Practice of Professional ConsultingBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Satisfaction Assessment Metrics
Now, at the end of stage four in the consulting process, we have one last opportunity to assess the client’s level of satisfaction with our entire consulting effort. There are a number of ways this can be done:
- Face-to-face, in the context of a final status review and administrative closure meetings
- With end users as they provide feedback on solution efficacy
- By assessing the degree of acceptance amongst management of the consultant’s solutions and recommendations
- By administering surveys at the end of a consulting engagement
Table 9.4 is an example of the range of questions and issues that can be discussed in meetings with clients or included on a feedback survey questionnaire. Completing survey questionnaires ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.