October 2012
Beginner
320 pages
8h 22m
English
Content preview from The Practice of Professional ConsultingBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Types of Questions: The Fundamentals
Effective questioning and listening demonstrate the art of tuning into the client’s verbal and nonverbal communications and responding with questions that uncover deeper issues and insights that eventually reveal the client’s problem. Effective consultants ask questions all the time, of many people and about many different things. However, to be really effective, consultants need to be thoughtful and strategic about the questions.
To be strategic, consultants must consider the form of the questions, their content, and the sequence in which they are asked. In this manner they can develop a question strategy in advance of the client meeting and so be much better prepared. As a result, the needs assessment conversation ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.