Artful Making: What Managers Need to Know About How Artists Work

What’s Really

Different About

Knowledge Work

Just about everybody recognizes that work is changing

as we enter the 21st Century. When we refer to this change, we

talk about a shift from an industrial economy to an informa-

tion economy, from physical work to knowledge work. But we

don’t yet really know how to think about the evolving nature

of work. We still base our frameworks and metaphors solidly

on learning from the previous era. We know our industrial age

thought patterns intimately. We’re comfortable with them. We

love them because they are so successful for us as we strive to

work and manage well, to create economic value, wealth, and

improved standards ...