Artful Making: What Managers Need to Know About How Artists Work

In psychologically safe environments, people believe that if

they make a mistake others will not penalize or think less of

them for it. They also believe that others will not resent or

penalize them for asking for help, information or feedback.

This belief fosters the confidence to take the risks described

above and thereby to gain from the associated benefits of

learning.

I argue that creating conditions of psychological safety is

essential for laying an effective foundation for learning in

organizations. I further propose that structuring a collective

learning process at the team or group level is a second criti-

cal element for organizational learning, ...