Artful Making: What Managers Need to Know About How Artists Work

treats the contributions of other parties as material to

make with, not as positions to argue with, so that new

and unpredictable ideas emerge.

■ Ensemble—The quality exhibited by the work of a group

dedicated to collaboration in which individual members

relinquish sovereignty over their work and thus create

something none could have made alone: a whole greater

than the sum of its parts.

■ Play—The quality exhibited by a production while it is

playing for an audience; or, the quality exhibited by

interaction among members of a business group, and

ultimately between the group and the customer.

As we’ve said, these qualities require discussion before

they ...