
American Management Association / www.amanet.org
ACKNOWLEDGMENTS
The following individuals deserve recognition for their contributions to this
book.
First, I would like to extend my gratitude to Robert W. Carkhuff, the original
publisher of this book. Bob was visionary enough to see the potential for these
cases, willing enough to risk trying out an untried author, and patient enough
to give him some extra time to fi nish the project. I want to thank Bob for his
help in making this volume possible.
Second, I am indebted to the numerous managers and supervisors who
were willing to share their stories with me, to let me listen to the troubles,
frustrations, ...