June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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129
Case 26
✍
Wanted: Good Secretary
Background Information
For over three years, Bernard Malinowski had been the manager of the Customer
Service Department at Buford Department Store. After nearly six years working in
various customer service assignments, he still enjoyed the work of responding to the
inquiries, requests, and complaints of Buford’s various retail customers. He felt it was
a way to help the customers and Buford at the same time.
He supervised fi ve service representatives who dealt directly with the customers. At
times, the service representatives would also support different marketing pro grams and
initiatives. There was one secretary ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.