June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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37
Case 7
✍
Mary Corey
Background Information
Mary Corey recently completed her fourth year with Statewide Services Corpora tion. In
her position as customer support specialist, she consistently received high performance
evaluations—until recently. Indeed, her most recent evaluation, com pleted three weeks
ago, rated her as “less than satisfactory.” Her supervisor, Helen Rowe, wondered why
this previously strong employee had fallen so quickly.
Helen had just returned from a meeting with her boss, Betty Allen, when again the
subject of Mary came up. Betty suggested that Helen look through Mary’s past work
records to try to fi nd some clues about ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.