June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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The Management Training Tool Kit
40
American Management Association / www.amanet.org
Case Discussion:
Mary Corey
Summary
Helen Rowe supervised the Customer Support Department for Statewide Services Corporation. Over
the past six months, one of Helen’s top performers, Mary Corey, had fallen into a situation of poor
performance. In looking through her personnel folder, Helen reconstructed the history of Mary’s
decline, which follows.
About six months ago, at Christmastime, Mary began taking longer lunch breaks. When Helen
made some comments, Mary was uncharacteristically defensive. Helen noticed that Mary fell asleep
at her desk on two occasions. Then, beginning in January, Mary occasionally came into work 10
to 20 minutes late or did not come in ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.