June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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127
American Management Association / www.amanet.org
Case 25: Problems Behind the Counter
Case Discussion:
Problems Behind the Counter
Summary
Bob Cramer managed a branch bank offi ce and was experiencing problems with a staff member. Eight
months ago, he fi lled an open teller’s position with Connie Tremont. Connie, 23, had been working
as a claims clerk since graduating from a local high school. Bob spent 15 minutes interviewing
her for the job. Although he had some reservations about her, he needed the help. She began the
bank’s training program the next week. Upon fi nishing the program, she returned to the branch. Bob
welcomed her and then his head teller gave Connie a quick orientation and setup, after which time
she began serving customers. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.