A case is a story that describes a problematic incident, event, or situation. It typically reports in-depth
information about certain aspects of the situation while underreporting others, and its conclusion is
commonly left open-ended. The mission of the case analysis is to make sense of the given material
and to identify appropriate actions for handling the situation.
Successful case discussions begin with an analysis of the key issues in the case. This analysis
then serves as the basis for defi ning the most desirable outcomes and considering what options are
available. This process usually results in a diversity of opinions, as participants view the case ...
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