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American Management Association / www.amanet.org
Case 10: He’s Just Not the Same
Case Discussion:
He’s Just Not the Same
Summary
Bill Connor, 47, has been with Bay State Service Corporation for 11 years. About four years ago, Bill
was promoted from the Transportation Department to the mail room. The mail room job involved
lifting and carrying boxes of supplies for distribution throughout the organization. For three years,
Bill consistently did an acceptable job in this capacity.
Last year, during a vacation camping trip, Bill broke his leg and ankle in a nasty fall. The doctor
who set his leg told him he needed fi ve weeks of rest. However, just before returning to work, Bill
called and notifi ed his boss, Ken Pierce, that he had to stay out a ...