First State Financial Services was the third largest banking institution in the state. It
maintained an extensive branch and ATM network to service its diverse retail cus-
tomer base. Even with First State’s size, though, the business success of the bank was
extremely dependent upon the trends in the local economy. Two years of reces sion
meant two years of poor loans, and First State fell into deep trouble. To limit and reduce
overhead expenses, there were some extensive layoffs. A new executive management
expected rapid, better results with fewer resources. Everyone at First State ...
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